Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then regrettably you may not make a booking via our website.
If you do not comprehend any of the contract conditions, we strongly recommend that you contact Customer Service before proceeding with any contract. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
These terms and conditions and your use of our web site are governed by the laws of Italy, and in the event of any dispute under this contract, you agree to submit to the exclusive jurisdiction of the Italian courts.
1.1 We not will be responsible for any losses you suffer (including for example any missed flights) due to your failure to allow sufficient time for your journey.
1.2 In agreeing to the terms and conditions you accept that Alltransfersinrome will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the transfer.
2 Availability of Service
2.1 Vehicle model and type indicated in the reservation confirmation and on this web site are for description of the type of service. In rare cases may need to arrange a replacement vehicle should this be necessary in order to provide the transportation service. For example in the case that the vehicle booked is delayed in traffic or diversion a suitable replacement will be provided of equal or greater cost of service value. We do not guarantee that the exact model or type of vehicle specified in your confirmation email will be used for the service.
3.1 Cash payment is in local currency unless otherwise agreed. The credit card provided during the reservation is used for reservation validation purpose. No payment will be taken at the time of booking. If you fail to cancel your reservation in accordance with the cancellation policy a no show fee will be charged to the credit card provided as described in section 4 below.
3.2 You confirm that all details you provide to us for the purpose of booking a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service.
4 Changes and Cancellations
4.1 We will not charge you for cancellations provided that you cancel within 18 hours before the booked transfer pick up time. After this period you will need to contact the customer service directly(by phone) in order to make changes or to cancel your reservation.
4.2 Reservation cancellation policy
a) up to 4 hours before the transfer: no charge. Is not valid between 9pm - 7am
b) Less than 4 hours before the arrival: 100% of the total transfer cost may be applied.
We are extremely helpful, please contact us to find a friendly agreement for each problem
4.3 Waiting period
a) Pick up from airports and cruise ports: the driver will be waiting for you chasing the expected landing time of your flight. Sometimes this is not possible and so in case of flight or cruise delays the first one hour of waiting is free, after, 25€ for each hours. In the event that the waiting is between 11pm and 6am the cost will be 35€ for each hours
b) Pick up from any other point: the driver will be waiting 15 minutes from the agreed pick up time.
4.4 In case of no show without communication, after the waiting period has ended (see clause 4.3 above) the full cost of the booked service(with eventual extra hours waiting) will be charged.
4.5 Any changes to your reservation must be sent to us in writing via e-mail 48 hours prior to the date of travel.
4.6 We will advise you as soon as possible to the e-mail address you have given us if for any reason your booking has to be cancelled.
5 Excess luggage
5.1 Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicles can accommodate you. The passenger (you) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
Non binding Indications, please use common sense.
Sedan: max 3 passengers with 2 big luggage and 3 handbags. Or 4 passengers with handbags.
Van: number of passengers indicated and 1 big luggage and 1 handbag for each one.
6 Force Majeure
6.1 Alltransfersinrome cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the our control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.
7 Intellectual Property Rights
7.1 Copyrights, trademarks and other intellectual property rights of the website have been granted under license to Alltransfersinrome and are protected by national and international regulations governing intellectual property.
7.2 Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of Alltransfersinrome.
8.1 If you encounter any problems with the service you book on www.alltransferinrome.com website, have any complaints or comments please contact us and we'll endeavor to investigate the matter.
We take privacy very seriously. All effort is taken to safeguard the privacy of the customer. For this we have installed a security line (SSl) Secure Sockets Layer, a protocol developed for transmitting private details or documents via internet, using a cryptographic system. We treat all personal details in strict confidence. When making a reservation through this site the customer must give their personal details and contact details. This allows us to confirm and hold reservations. It also allows us to make contact with the customer in case of any necessary changes. In any case your personal details will not be transmitted to a third party. Upon use of this site the customer authorizes AllTransfersinRome.com to the treatment of his/her personal data according to act: 30/06/03/196.
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